Quintadena Ltd – Privacy Policy
Privacy Policy
Last updated: January 2026
Quintadena Ltd (“we”, “us”, or “our”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you visit our website https://quintadena.com/ or otherwise interact with us.
This policy is written in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
- Who We Are
Quintadena Ltd is a company registered in the United Kingdom.
Data Controller: Quintadena Ltd
Website: https://quintadena.com/
If you have any questions about this policy or how we handle your data, you can contact us using the details provided on our website.
- Personal Data We Collect
We may collect and process the following types of personal data in connection with our software licensing, implementation, cloud deployment, training, and technical support services:
- Identity and contact information – such as your name, job title, company name, email address, telephone number, and postal address.
- Account and licensing information – including software licence details, subscription status, support entitlement, and related identifiers.
- Business and technical information – information you provide relating to your organisation’s systems, configurations, or software environment when requesting implementation, deployment, or support services.
- Support communications – records of support tickets, emails, chat logs, call recordings (where applicable), and training interactions.
- Technical data – including IP address, browser type and version, operating system, device information, and diagnostic data.
- Usage data – information about how you use our website and, where applicable, our cloud-hosted services.
- Marketing and communications data – your preferences in receiving communications from us.
We do not intentionally collect special category data or data relating to children.
- How We Collect Your Data
We collect personal data through:
- Direct interactions (for example, when you complete a contact form or email us)
- Automated technologies (such as cookies and similar tracking technologies)
- Correspondence by email, phone, or post
- How We Use Your Personal Data
We use your personal data only where permitted by law and for purposes directly related to providing our services. These purposes include:
- Providing and administering software licences
- Delivering implementation, cloud deployment, training, and technical support services
- Managing customer accounts and support requests
- Communicating with you about updates, maintenance, and service-related matters
- Improving our software, services, and website
- Managing our business operations, billing, and record-keeping
- Complying with legal and regulatory obligations
- Lawful Bases for Processing
Under UK GDPR, we rely on one or more of the following lawful bases:
- Consent – where you have given clear permission
- Contract – where processing is necessary for a contract or to take steps at your request before entering into a contract
- Legal obligation – where required to comply with the law
- Legitimate interests – where processing is necessary for our legitimate business interests and does not override your rights
- Cookies
Our website uses cookies to distinguish you from other users and to improve your experience. You can control or disable cookies through your browser settings.
For more information, please refer to our Cookie Policy (if applicable).
- Sharing Your Personal Data
We do not sell your personal data. We may share your personal data where necessary to deliver our services, including with:
- Software vendors and partners (such as QuoteWerks or other software providers) where required for licensing, support, or technical integration
- Cloud and hosting providers used to deliver hosted or deployed solutions
- IT and support service providers who assist us in delivering technical services
- Professional advisers, including legal, accounting, and insurance providers
- Public authorities where disclosure is required by law
All third parties are required to protect your personal data and to process it in accordance with applicable data protection laws.
- International Transfers
If we transfer personal data outside the UK, we ensure appropriate safeguards are in place, such as adequacy regulations or standard contractual clauses.
- Data Security
We have implemented appropriate technical and organisational measures to protect personal data against unauthorised access, loss, or misuse. Access to personal data is limited to those who have a legitimate business need.
- Data Retention
We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting, or reporting requirements.
- Your Legal Rights
Under UK data protection law, you have the right to:
- Request access to your personal data
- Request correction of inaccurate or incomplete data
- Request erasure of your personal data
- Object to processing of your personal data
- Request restriction of processing
- Request data portability
- Withdraw consent at any time
You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO):
- Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites.
- Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.
- Contact Us
If you have questions about this Privacy Policy or your personal data, please contact us using the details provided on our website.